FAQs

Absolutely. Every candle, spell jar, piece of jewellery, and magickal tool is handmade by me in Queensland, Australia. I pour intention and care into each piece—no factory shortcuts here.

Orders are processed within 3–5 business days, as each item is created and packaged with care. During peak times, this may be extended slightly, but you'll be kept in the loop. Tracking details are emailed once your parcel is on its way.

No. Please use a physical address at checkout—this ensures your order gets to you safely and without delays.

Your Personalised Spirit Candle is a sacred offering created through deep spiritual connection. I sit with Spirit on your behalf, receiving guidance around the colours, fragrance, crystals, and energy meant specifically for you.

Each candle comes in a large 12oz tin, gift-boxed, and includes a handwritten note channelling messages from Spirit—explaining the meaning behind every element chosen.

Due to demand, Spirit Candles may have a waitlist, but you’ll be kept updated every step of the way. This candle is a powerful companion for remembrance, healing, and connection.

Yes! I create custom candles for specific intentions—protection, abundance, healing, love, and more.
Just send through what you're seeking and I’ll craft something unique to support your path. I also offer plain, regular candles for those who prefer simplicity.

Please contact me within 48 hours of delivery with clear photos and your order number. I’ll do my best to make it right.
Due to the spiritual and handmade nature of the products, returns and refunds are not offered unless an item is damaged in transit.

Many do! Spell jars, intention candles, and crystal tools often include simple guides. You can also visit Isadora's Grimoire for rituals, how-tos, and deeper tips on using your spiritual tools.

The Boho Wicks Membership applies to candles only.
It does not include other items listed or added in the future.
Candles may be added or removed from the membership range at any time, and exclusive discounted extras may occasionally be offered to members for a limited time.
Please note, as each candle is handmade, natural variations will occur—this is part of their charm.

You can email me anytime at info@mossandraven.com.au. I’m a one-witch show, but I’ll get back to you within 1–2 business days.